FAQs

Centre

Is the Centre accessible

Yes. The building has accessible ramp access, a lift, and accessible toilets on both floors. The lift is suitable for wheelchairs, power chairs, and small mobility scooters. If you need any support while visiting, staff are always happy to help.

Do I need an appointment

Most things are drop-in. If something needs booking, we’ll make that clear.

Do you help with forms or online tasks

Our staff and volunteers can’t help you directly however we have other services such as Citizens Advice that can help with this.

Is there somewhere to sit and wait

Yes. We have comfortable seating throughout the Centre.

Is there parking available

On street parking is available outside the building for 1 hour. Other on street parking and public carparks are available within the area.

Is there public WiFi

Free Wi-Fi is available with room bookings only. Public Wi-Fi is available in the Valley Gardens and along the Promenade.

Are toilets available to the public

Toilets are available to people using the centre or diner. Public toilets are available on the promenade.

Are there public transport links nearby

Yes. The Centre is close to local bus routes, with stops only a short walk away. Services run regularly throughout the day, making it easy to reach us without a car.

Homecare

When does Shores Homecare operate?

We operate 365 days a year from 7am – 10pm.

Who can benefit from Shores Homecare?

Any vulnerable adult over the age of 18.

What is Shores Homecare’s catchment area?

We provide care in the Holderness region with our home base stationed in Withernsea.

Does Shores Homecare offer short-term care or respite care?

Yes! Our mission is to support individuals to become as independent as possible with re-ablement and intermediate care services – Alongside longer-term care packages. Although we don't offer respite in a residential care setting, we do hold daily activities and groups that provide individuals with day care support and daytime respite.

What types of care does Shores Homecare offer?

Shores Homecare offers a wide range of person centered care from personal care to social care. Our carers are also trained in specific conditions such as Dementia and End of Life. Shores Homecare also offers maintenance provisions and home support services including gardening, painting and cleaning.

Are Shores Homecare staff trained and qualified?

Shores Homecare Carers have their care certificates, along with training in many different areas, for example; Level 3 First aid, basic life support, moving and handling, infection control and other specialist areas. Many of our staff are Level 2, Level 3 and Level 4 qualified in Health and Social Care with senior managers qualified up to Level 7.

Will I have the same carer every visit?

For the most part, yes. We try our absolute hardest to ensure continuity and keep the carers on specific shifts; however, this may change due to holiday/sick cover.

Are there minimum hours for care?

There are no minimum hours for our carer delivery, and we can support providing short visits from as little as 15 minutes.

Is there a contract and can it be cancelled?

As a CQC requirement and required due diligence from ERYC, we do issue a care contract for care provision. However, contracts are flexible, and we work with the service user to ensure that these reflect the current care and support needs.

Is my care reviewed?

Yes! Every month, if not before, should your individual health and care needs change. Our management and office staff are continuously updating and changing care provisions and care plans to reflect and suit your current needs, choices and preferences.

Do I have an allocated Case worker?

Yes, you will be allocated a Shores Homecare Care Coordinator to support you through your care journey, delivery and plans.

Diner

Is the Diner accessible

There is 1 step into the Diner, however step free access is available through the centre.

Do you take bookings

Yes, but it’s not required and most people just pop in.

Is the Diner open to everyone

Yes. Anyone can come in for a meal, drink, or snack.

What kind of food do you serve

A simple café menu: hot breakfasts, lunches, light bites, snacks, and a range of hot and cold drinks.

Do you cater for dietary needs

If you have specific requirements, speak to staff and we’ll help where we can.

Can I bring children

Yes.

Do you offer takeaway